Training and Event Terms and Conditions


Making an application is not a guarantee of selection. Participation in some programmes are subject to a selection process and based on eligibility criteria which are listed in the course description (if applicable). 


All delegates are required to pay the registration fee in full, by credit card, prior to attendance at the course, workshop, seminar or event. In order to confirm your booking, you must complete the booking online via our website for public courses and by email to Laoise Ní Fhlaithearta at for on demand courses. 

If a membership discount is in use it must be used at the time of booking – there will be no refunds for bookings made without the membership discount code. 

If the membership discount is availed of, the invoice raised will be issued to the invoicing details on the membership register. If you require the invoice to be raised for an additional company or address other than what is registered on our Membership Database the membership discount will be forfeited and the full non-member rate will apply. 


Delegates who cancel their place at least 48 hours before the course begins will have their fees refunded, less an administrative charge of €50 per trainee. No refunds will be made to those cancelling after that time, but replacement delegates will be accepted. Non-attendees are still liable for payment for conferences.

All cancellations must be confirmed in writing to Laoise Ní Fhlaithearta at All written cancellations will be acknowledged. Unfortunately, we cannot accept cancellations by telephone. 

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This policy was last updated on 09/05/2023.